Refund policy

At HeartNSole, we make sure that all pairs are checked before release or shipment. Please review your selected pair, size, colorway, and condition before completing your purchase.

We do not accept returns or refunds for change of mind, wrong size chosen by the customer, or preference-related reasons once the item has been purchased and released, as long as the item has no defect.

However, we offer a 7-day size exchange policy, depending on the availability of the size or pair requested for exchange.

To qualify for a size exchange:

The item must be returned within 7 calendar days from the date of purchase or delivery.

The pair must be unused, unworn, unwashed, and in its original condition.

The original box, tags, paper inserts, accessories, and receipt or proof of purchase must be complete.

The pair must have no signs of use, stains, creases, scratches, odor, damage, or alterations.

Size exchange is subject to availability. If the preferred size is no longer available, the customer may choose another available pair of equal or higher value and pay the price difference, if applicable.

Shipping or delivery fees for size exchanges are shouldered by the customer, unless the issue was caused by an error on our part.

For wrong items received, factory defects, or authenticity concerns, please message us immediately through our official email at heartnsole2022@gmail.com with your proof of purchase and clear photos or videos so we can properly assess the concern.

Valid concerns will be handled according to applicable consumer protection guidelines.

Clearance sale items and discounted pairs are still subject to store assessment and availability for size exchange.

By purchasing from HeartNSole, the customer agrees to this policy.